Support & contact
How to reach DeployMill when the docs run out, and where to send security, privacy, and legal matters.
Get help
Work a problem in this order before escalating: read the structured error code, read the build/runtime logs (get_logs), and read the relevant guide. The Troubleshooting page covers the common failures and how to recover from each. When you're still stuck, contact support.
Support is email-based. Email [email protected] with:
- the failing tool and its machine-readable
code, - the
applicationId(anddeploymentIdif it's a deploy), - what you expected vs. what happened.
That context is what lets a request be answered quickly. Never paste secret values or database connection strings into a support request. DeployMill never needs them, and the secrets vault means they should never be in your hands to paste anyway.
Signed-in users can also open a request from the dashboard at /account/support, which routes to the same place.
Response times: Explore and Builder include community + docs and best-effort email support. Priority support with an SLA is an Enterprise feature. See Plans & quotas.
Reporting a security vulnerability
Found a security issue? Do not file it through normal support. Email [email protected] and follow the Vulnerability Disclosure Policy, which describes scope, our safe-harbor commitment for good-faith research, and the rules of engagement. The machine-readable pointer lives at /.well-known/security.txt.
Privacy, data, and legal
| Topic | Where to send it |
|---|---|
| Data-subject requests (access, export, erasure) | [email protected], see the Privacy Policy and Data Retention & Deletion |
| DPA / contracts / GDPR Article 28 | [email protected], see the DPA |
| Abuse reports (apps hosted on DeployMill) | [email protected], see the Acceptable Use Policy |
| Everything else | [email protected] |
About DeployMill
DeployMill is a proprietary, hosted product: the neutral, agent-safe control plane for shipping web apps. Your application code lives in your own GitHub repository, and you can pull a full copy of any project at any time with get_clone_credentials (or the Code page's export), so you're never locked in. For the bigger picture, read What is DeployMill? and the Trust & Security hub.