Support & contact

How to reach DeployMill when the docs run out, and where to send security, privacy, and legal matters.

Get help

Work a problem in this order before escalating: read the structured error code, read the build/runtime logs (get_logs), and read the relevant guide. The Troubleshooting page covers the common failures and how to recover from each. When you're still stuck, contact support.

Support is email-based. Email [email protected] with:

• the failing tool and its machine-readable code,
• the applicationId (and deploymentId if it's a deploy),
• what you expected vs. what happened.

That context is what lets a request be answered quickly. Never paste secret values or database connection strings into a support request. DeployMill never needs them, and the secrets vault means they should never be in your hands to paste anyway.

Signed-in users can find the same support address in the dashboard at /account/support. There is no in-app ticket system, so email is the whole path.

Response times: every plan — Explore, Builder, and Studio alike — gets the docs and best-effort email support. A contracted SLA is an Enterprise feature. See Plans & quotas.

Reporting a security vulnerability

Found a security issue? Do not file it through normal support. Email [email protected] and follow the Vulnerability Disclosure Policy, which describes scope, our safe-harbor commitment for good-faith research, and the rules of engagement. The machine-readable pointer lives at /.well-known/security.txt.

Privacy, data, and legal

About DeployMill

DeployMill is a proprietary, hosted product: the agent-safe control plane for shipping web apps, running on a substrate we operate end to end. We run the stack under your app ourselves, and that's how we make it reliable, never how we keep you. Your source is a normal Git repo you can pull a full copy of at any time with get_clone_credentials (or the Code page's export), and your data comes back as a plain Postgres dump with download_backup. Both run anywhere Postgres and a container run. For the bigger picture, read What is DeployMill? and the Trust & Security hub.